Charles C Harmon Co
10 Yr. Purchase Warranty
The Charles C Harmon Co warrants that your mattress pad/topper will be replaced or repaired at our option, without cost to you, should it be found defective because of poor workmanship or foam defects during the first year of the warranty, excluding specific limitations contained herein. It is understood that this warranty does not cover a normal increase in softness of the pressure-relieving memory foam material or a decrease in the slow recovery feature which do not affect the pressure-relieving aspect of the memory foam material.
Mattress pads/toppers are covered under a 10 year replacement warranty. In the first year the cost of replacement is covered by the Charles C Harmon Co. Any replacement taking place after the first year will be assessed a pro-rated fee based on the following schedule.
Year 2 - 5 – 50%, Year 6 – 10 – 30%.
Any sag in the memory foam mattress topper greater than 1″ when placed on a firm, flat surface constitutes a warranty issue.
Charles C Harmon Co. does not warrant that this product is a treatment or cure for any person’s medical condition. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
All warranties contained herein shall not apply if the mattress topper or cover has been physically abused, damaged, burned, cut or torn. Any and all shipping and handling expenses are to be paid by the buyer in the event their mattress topper has to be repaired or replaced.
This warranty is valid only to the original purchaser of the product.
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Hi Chuck!!
Thanks for the impecable customer service. Even though the protector has been a bit delayed in transit, my wife and I have been enjoying the best sleep of our lives on our new Queen 3 inch 4 lb Topper that arrived on Saturday (far earlier than I expected, by the way). I will echo the reviews from all I've read about you, "I can't believe we waited so long to fall asleep!!! We didn't know a bed, much less our own, could be so magically comfortable". And yes you were right, it fits perfectly, edge to edge, and was ready to sleep immediately... And it did not disappoint!!!
We thought our experience couldn't be any more satisfying when I recieved a personal phone call from you on Sunday and an email notifying me that the mattress protector incidentally was shipped under a separate tracking number. Most companies don't even bother to follow up at all, much less the company's namesake taking to time to personally guarantee my complete satisfaction.
If I have anything to do with it, no one I care about will ever buy from anywhere else.
Thanks, Chuck!!!
Hi Chuck,
Just wanted to let you know that we received our memory foam topper and we absolutely love it!!
It is everything you said it would be and more. I have chronic lower back pain and have tried other "quality" foam toppers but yours is absolutely the best product I've ever purchased! It is amazing how much denser your product is and the 3" thickness is perfect. We have transformed our bed to equal any of the most expensive foam mattresses on the market for the cost of topper.
It has truly been a pleasure to purchase a product online from a company that delivers exactly what was advertised!
Thank you!
Hi Chuck. I purchased a 3" queen 4lb memory foam topper from your company last week, and I only wished that I had purchased it a few yrs ago. I have a Tempurpedic mattress set that I purchased about 8 yrs ago. The earlier models had a fairly firm mattress. Weighing 132 lbs., did not afford me the luxury of "sinking " into the mattress. I received your topper on Wednesday of this week, after ordering it on the previous Sunday on-line. What excellent "service". Your topper fit exactly perfect, and it was easy to put the mattress cover on the topper and the mattress. I haven't slept better in years ! Thanks for your great service and product. I will be sure to spread the word about my pleasant experience with your company.
Kindest Regards,
We finally decited to recearch and thanks to your website... Well , I am SO relieved to say that this is honestly the best month of SLEEP I have gotten in years.





